801 E Morehead St Ste 105 # Charlotte, NC 28202
It's a Diva Thing
We’re incredibly lucky to have a customer like you and we hope that you’re as excited as us! All of our products have been designed and crafted with care, and experiences a strict inspection by us to ensure the best quality.
We ship fast. We do hope that it work for you and satisfy you.
If you have any troubles about the product, please feel free to contact our support team at Support@itsadivathing.com
We will do our best to solve your problem as soon as possible.
It’s a Diva Thing LLC
Thank You for Shopping with us!
We're a Luxury Jewelry company dedicating to serving you with the latest high fashion trends inspired by the runway and your favorite celebrities.
To be featured on our Instagram page tag us @itsadivathing wearing our Jewelry ♥️
Affiliates wanted: Get paid 50% per sale.
If you Seriously want to make money please Email us for more info at Support@itsaDivaThing.Com
Our Hours to contact Us
Monday through Friday: 9am- 5pm Est.
Saturday: 10am-1pm Est.
Also Shop our Men's Shop for Luxury watches at Itsakingwatch.com
Returns (Not applicable)
IT’S A DIVA THING doesn't offer returns/Exchanges.
Please note we do not accept return or exchange because of hygiene reasons. Please read our product description carefully before purchasing.
If something you received is Defective or not up to our usual standards please contact us via Contact Us form with a picture of the damaged item and your order number and we will gladly take a look for you to see what went wrong! (Contact us within 4 days of receiving the item)
We do NOT offer refunds for these reasons:- Don't like the product, Not your size- Quality is not what you expected- Delivery time is too long- Products turned Colour
- Special Discount/Sale items
If your order is lost during shipping and your address is correct and deliverable, we will arrange for a free replacement upon confirmation. We are not responsible for orders damaged by shipping carriers. All of our jewelry pieces are Gold/Silver plated (which makes them affordable for all) so they may turn color. We have no control over the time period of the products discoloration.
We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed,
PayPal refunds will be instantly credited back to the PayPal account used for the original payment.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Support@itsadivathing.Com
FREE Worldwide Shipping?
Yes! We offer FREE worldwide shipping. We aim to dispatch all orders within 3-4 business days ( processing time for custom items is 7 days )
Please consider weather disruptions, any holidays that might impact delivery times. Rest-assured we are doing everything in our power to get your order to you as soon as possible. Shipping estimates are from the day of shipping not from the order date.
Depending on your country and availability of products in our warehouse, estimated delivery time is between
15 to 24 business days
While ordering please keep in mind that due to COVID-19 some of the shipments are being delayed. Some countries may take longer due to customs clearances and so you should allow up to 28 days depending on the country.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at Support@itsadivathing.com if you believe you have provided an incorrect shipping address. We can not issue refund for orders delivered to wrong address entered by customer.
IT’S A DIVA THING is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please contact your LOCAL POST OFFICE, Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information. If the package does not show up (extremely rare occasion), please call the Post Office and file a claim. It’s a Diva Thing cannot reimburse orders that were undelivered by the post office or stolen from a property. If you have any further questions on how to do this please reach out to our customer support team at Support@itsadivathing.Com
ORDER CANCELLATION If you would like to cancel your order, please email us as soon as possible. This does not guarantee a cancellation, but if the order has not shipped, we will gladly cancel and refund your payment.